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Personal injury claims

We know that dealing with a personal injury can be hard enough. As well as the obvious effects on your physical health, it can have an impact on your mental wellbeing. It can also affect your ability to work, which could have serious financial consequences.

And if someone else was at fault for your injury, it can feel so much more difficult to get your life back on track. If you do find yourself in that situation, the team at Hugh James may be able to help you claim the personal injury compensation you’re entitled to.

Our expert personal injury lawyers make it simple and straightforward for you to enquire about making a claim. We offer free, no-obligation advice whilst investigating your circumstances and we can arrange free home visits.

So, if you’re thinking about making a claim, here’s a brief summary of what our accident injury solicitors can offer:

  • Free advice, without obligation, whilst we look into your compensation claim
  • No win, no fee agreements (if you decide to instruct us)
  • Access to financial advice, including benefits advice
  • Access to specialist healthcare and rehabilitation.

What is a personal injury claim?

Legally speaking, the term “personal injury” refers to when someone has suffered an injury or illness that has been caused by somebody else’s actions or negligence. In these instances, you may be entitled to claim compensation against the other party. This process is known as a personal injury claim.

What types of personal injury can you claim for?

A personal injury can come in various different forms. There are no set rules for what classes as a personal injury, but we could help you claim compensation for any of the following:

If you’re unsure as to whether your situation qualifies, contact our specialist solicitors. We offer free, no-obligation advice whilst we investigate your personal injury compensation claim.

How much compensation can you claim?

This really depends on your circumstances and the severity of your injury or illness. No two personal injury claims are exactly the same, so it’s hard to put an exact figure on how much the final settlement could be. But rest assured that our specialist team is experienced in ensuring that you and your family receive the maximum compensation you are entitled to.

Compensation will include an award for the pain and suffering caused by your injury or illness. In addition, damages can also be claimed to cover care needs, financial losses and the cost of medical care and treatment.

How long does personal injury claim take?

There are a number of factors that may affect how long it takes to settle a personal injury claim. These include:

  • The availability to collect evidence
  • Where the entity responsible admits liability
  • The nature of your injury and illness

It’s important to consider all these factors as our specialist solicitors need evaluate the true impact of your injury or illness when calculating your compensation.

Why choose Hugh James’ personal injury solicitors?

You can read all about our firm here, and below are just some of the reasons to trust us with your personal injury claim:

  • Our solicitors are ranked in The Legal 500 independent guides in this area of law.
  • We are a Top 100 UK law firm, with ambitions to reach the Top 50.
  • We’re fully regulated by the Solicitors’ Regulation Authority.
  • Our culture is based on the key values of hard work, exceptional talent, ambition, empathy, innovation and good humour.
  • We have a strong sense of social responsibility, which extends to reducing our carbon footprint through specially designed offices and working with charities both locally and nationally.
  • Founded in 1960, we have more than 60 years’ experience and can provide a wide range of specialist services and support.
  • You can see from our hundreds of positive Trustpilot reviews that our clients highly recommend us.

Key contact

Mark Harvey


Mark Harvey is a Partner in the claimant division. He has obtained compensation for many individual victims of common but defective consumer products as well as victims of accidents overseas and arising out of travel generally.

Mark is the court appointed lead solicitor coordinating over 1,000 claimants in a group litigation order (GLO) arising out of the recall and health alert relating to the French manufacturer’s PIP silicone breast implants.

My case has been handled with great sensitivity. I can’t thank Hugh James enough and would recommend them to all my friends and family.


We simply can’t thank you enough from our first meeting to our success at trial, both you and your team were always available to answer all our questions and provide us with the highest quality advice.


The leading firm in Wales and an exceptional stand out firm nationally.

The Legal 500

The team is thorough, reliable and organised.

The Legal 500

They have been innovative in advising and litigating the largest cases.

The Legal 500

The firm has massive experience dealing with complex group litigation, catastrophic injury cases and large clinical negligence disputes and is effectively the equivalent of a top London firm in the Welsh capital.

The Legal 500

Wales’ leading firm when it comes to personal injury work, including catastrophic injury, and clinical negligence work.

The Legal 500

The lawyers are talented and committed and are true experts in their fields.

The Legal 500

They are an extremely professional and conscientious group of solicitors.

The Legal 500

Client focused firm, able to meet the needs of clients with difference psychosocial backgrounds.

The Legal 500

Professional, efficient and committed to representing their clients as effectively as possible.

Chambers & Partners

Your questions answered

The death of a loved one is an extremely difficult and challenging time. Making a personal injury claim will be the last thing on your mind, but if you have suffered financial loss and ongoing financial problems as a result of the death, then a solicitor may be able to help.

You should consider:

  • The financial impact
  • The psychological implications to you and your family as a result of the death
  • Whether seeking professional support or counselling will be of any benefit.

Time limits are in place for this area of law, and these can be complex and varied. However, the general rule is that you must start your claim within three years of the injury happening or the illness being diagnosed.

If you would like further information about making a fatal accident personal injury claim, contact our team of expert solicitors for a free, no-obligation consultation.

There can be different limits imposed on those who are seeking personal injury compensation. It is always advisable to contact a solicitor quickly to ensure that your case is dealt with in plenty of time.

Typically, the limit is three years from the date the accident occurred, or the date you were diagnosed. The rules can be extremely complex and it will be difficult to know which deadlines apply to you until further investigations are made. In some cases, these limits can be extended depending on the circumstances, so you shouldn’t be deterred from contacting a personal injury solicitor.

Your free consultation with Hugh James will allow us to work out whether your case falls within the required time limits or is subject to any exceptions.

The process can be a lengthy one, requiring detailed evidence to fully define the impact to you and your family. Your personal injury lawyer will do all of the hard work for you, but you may be required to meet with specific experts to help document what has happened to you. You may also have to attend court if a settlement can’t be reached through out-of-court negotiations.

Choosing the right lawyer is key to ensuring the process is properly managed. You should make a shortlist of personal injury solicitors and speak with each of them about their experience and ability to help you. It’s important to remember that if you live in England or Wales, any personal injury law firm within that jurisdiction can help you.

Lawyers based in central locations such as London or Cardiff generally have greater expertise than your local high-street firm, which could result in higher personal injury compensation awards. A solicitor who is not local to you won’t necessarily need to meet with you face to face, but if they do, they will usually travel to you. Appointments to see experts to assist with your case can also be made locally, meaning you won’t be required to travel.

The Hugh James Personal Injury Team has been top ranked by independent legal guides for their expertise in dealing with personal injury claims. We offer free consultations, allowing you to ask us any questions you may have, without obligation.

Your initial contact with us is free and you won’t be under any obligation to instruct us. If you choose one of our personal injury lawyers to represent you, we can offer a no win, no fee agreement where possible. This means you won’t be charged should your case be lost. If we win your case then you will be charged a success fee, which will be deducted from your compensation amount. This fee is charged to reflect the risk taken in running your case.

The costs associated with claiming personal injury compensation will be explained in detail during your free consultation.

The majority of claims don’t go to court. Your accident injury solicitor will be in talks with the responsible party to try and agree on a settlement before that happens. But rest assured that if your case does reach the courtroom, we’ll be on hand to take care of all the proceedings and let you know exactly what you can expect.

Next steps

We’re here to get things moving. Drop a message to one of our experts and we’ll get straight back to you.

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