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Financial & invesment mis-selling claims

Realising you have been sold the wrong financial product or made a bad investment can leave you feeling betrayed and embarrassed as well as resulting in financial losses. You might run through the scenario over and over again to see if there was anything you could have done differently – you just wish you could get back to where you were before you were sold that product.

At Hugh James, we understand that feeling. That’s why our financial & investment mis-selling team works tirelessly to help our clients recover compensation when they have been mis-sold. We don’t help you win the lottery; we just help you turn back the clock to make it like it never happened.

What is financial mis-selling?

Any time that you enlist the services of a professional to advise you on the sale of a financial product such as a private pension or a mortgage, that professional owes you a certain level of consideration to ensure that the advice that they are giving is both factually correct and right for your circumstances.

According to the FCA (Financial Conduct Authority), all financial products should be sold in a way that is fair, clear and not misleading. If one or more of the items on this list sound familiar, then you might have been mis-sold:

  • The advice you received was bad or unsuitable in some way
  • The risks were glossed over, downplayed or ignored entirely
  • The full details about the financial product were not provided which resulted in you purchasing a product that was not suitable
  • Additional charges and fees included with the product were not disclosed until after you were committed
  • You were subjected to overly strong sales pressure without concern for what would be best for you

If you believe that you have been mis-sold a financial product then call our specialist team today for a free, no-obligation chat.

Our ongoing claims:

Key contact

Neil Stockdale


Neil is head of the firm’s group actions and financial mis-selling teams, specialising in handling claims for financial mis-selling relating to energy contracts, pensions, investments and timeshares.

Such a relief to have my pension back and with no hassle. James just got on with the paperwork and I had updates as needed. Great service.


James Coleman and the team dealt with our case for us. We are more than happy with the outcome they achieved. Any questions were answered swiftly and nothing was too much trouble. They kept us informed all the way through and it was worth every penny to give them our stress. We would not hesitate in recommending Hugh James solicitors. Thank you so much again.

Stephen and Glynis Cooper

Hugh James have been wonderful! Professional, courteous and sympathetic. Over the last 3 years they have made me feel important and that they are working hard on my behalf. Excellent!

Client testimonial

I cannot speak highly enough about the service i have received from Hugh James. It would have been an option to pursue my own claim, but i am so glad i didn’t as i am sure that without the knowledge and experience of Neil Stockdale and his very polite and efficient team, i would almost certainly have failed to win my claim. Things were explained to me at every stage of the very long process and i received regular progress updates. When i made calls to check things, the financial mis-selling team were always happy to listen and answer my queries. I would have no hesitation in using Hugh James again in the future and would highly recommend their services.

Peter Foster

Your questions answered

There are many financial products which can be mis-sold, and we specialise in the following:

  • Pensions
  • Mortgages
  • Annuities
  • Unit Trusts and Open-Ended Investment Companies (OEICs)
  • Stocks and shares ISAs
  • Hedge funds
  • Venture Capital Trusts
  • Investment trusts
  • Investing in shares

Contact our specialist team today for a free, no-obligation chat.

Make sure you keep all your paperwork and any electronic communication that you think might be relevant.

Our experienced team will be able to advise you on the strength of your claim and handle all aspects of your complaint and any claim for compensation.

Strict time limits apply for bringing complaints, so if you believe that you have been mis-sold a financial product, then you should make the complaint as soon as possible.


Our specialist team can represent you on a no win, no fee basis and all initial work will be carried out free of charge.

If the case does not proceed there will be no charge to you.

Compensation usually takes the form of recovery of some or all of the money that you have lost. We aim to get you compensation that puts you back on track – to put you back in the position you would have been in had you not been mis-sold.

The amount of compensation you receive will depend on many factors. The best way to get an idea of how much compensation you might be due is to speak to one of our financial mis-selling experts.

Contact us today, for free, initial advice on your mis-sold financial product claim.

Next steps

We’re here to get things moving. Drop a message to one of our experts and we’ll get straight back to you.

Call us: 033 3016 2222

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